Privacy Policy

Designer Vertical Gardens USA

Last updated: 01/05/2026

Designer Vertical Gardens USA (“Designer Vertical Gardens,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, place an order, interact with our social media pages, subscribe to marketing communications, or otherwise use our products and services.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you have.

This Privacy Policy applies to our websites, online store, social media pages, advertising campaigns, customer service channels, email and SMS communications, and related services.

1. Information We Collect

We may collect personal information directly from you, automatically through our website and online tools, and from third-party service providers.

Information you provide to us

We may collect:

• Name

• Billing and shipping address

• Email address

• Phone number

• Order details

• Payment-related information

• Business name, project name or company details

• Delivery instructions

• Product preferences

• Photos, measurements or project details you provide to us

• Customer service messages, enquiries, reviews or feedback

• Marketing preferences

• Any other information you choose to provide

We do not intentionally collect sensitive personal information unless you voluntarily provide it to us as part of an enquiry or customer service interaction.

Payment information

Payments may be processed by third-party payment providers. We do not intentionally store full credit card numbers or complete payment credentials on our own systems. Payment information is handled by our payment processors in accordance with their own security and privacy practices.

Information collected automatically

When you visit our website or interact with our online content, we and our service providers may collect:

• IP address

• Device type

• Browser type

• Operating system

• Pages viewed

• Products viewed

• Referring website

• Approximate location

• Clicks, scrolling, session activity and website behaviour

• Shopping cart activity

• Advertising and marketing interaction data

• Cookie identifiers and similar tracking technologies

2. How We Use Personal Information

We may use personal information to:

• Process and fulfil orders

• Arrange shipping, delivery and returns

• Respond to enquiries and customer service requests

• Provide product recommendations and project support

• Send order confirmations, shipping updates and service messages

• Manage accounts, quotes, invoices and customer records

• Improve our website, products and customer experience

• Detect fraud, abuse, security incidents or technical issues

• Personalise content, offers and advertising

• Send marketing emails, SMS messages or promotional communications where permitted

• Run online advertising, retargeting and analytics

• Request reviews or feedback

• Comply with legal, tax, accounting, customs, shipping and regulatory obligations

• Enforce our terms, policies and legal rights

• Protect our business, customers, website and systems

3. Cookies, Analytics and Advertising

We may use cookies, pixels, tags, analytics tools and similar technologies to operate our website, improve performance, understand customer behaviour and deliver relevant advertising.

These tools may be provided by platforms such as Shopify, Google, Meta/Facebook, Instagram, TikTok, Microsoft/Bing, email marketing providers, SMS providers, analytics services and other advertising or technology partners.

These technologies may help us:

• Remember items in your cart

• Improve website speed and functionality

• Understand which products and pages are most useful

• Measure advertising performance

• Show relevant ads on other websites or platforms

• Retarget visitors who have shown interest in our products

You can usually control cookies through your browser settings. Some features of our website may not work properly if cookies are disabled.

Where required by applicable law, you may also have the right to opt out of certain targeted advertising, sale or sharing of personal information, or certain profiling activities.

4. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business, provide services, process orders, market our products, or comply with legal obligations.

These may include:

• Ecommerce platforms

• Payment processors

• Shipping carriers and fulfilment providers

• Warehouses, logistics providers and delivery partners

• Email and SMS marketing platforms

• Advertising networks and social media platforms

• Website hosting and IT service providers

• Customer service, CRM and communication platforms

• Analytics providers

• Fraud prevention and security providers

• Professional advisers, including accountants, lawyers and insurers

• Government, customs, law enforcement or regulatory authorities where required

• Business partners involved in order fulfilment or service delivery

We require service providers to use personal information only for the purposes of providing services to us, except where they are legally permitted to use information for their own independent purposes.

5. Sale or Sharing of Personal Information

We do not sell personal information for money.

However, some privacy laws may define “sale,” “sharing” or “targeted advertising” broadly. For example, using advertising pixels, cookies or similar technologies may be considered a “sale” or “sharing” of personal information under certain state privacy laws.

Where required by applicable law, you may have the right to opt out of the sale or sharing of your personal information or the use of your personal information for targeted advertising.

To make an opt-out request, contact us using the details below or use any available cookie, privacy or “Do Not Sell or Share My Personal Information” settings on our website, where provided.

6. Email and SMS Marketing

If you subscribe to our mailing list, request a quote, place an order, enter a promotion, or otherwise provide your contact details, we may send you marketing communications where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link in the email.

You can opt out of SMS marketing by following the instructions in the SMS message, such as replying STOP, where applicable.

Even if you opt out of marketing, we may still send service-related messages, such as order confirmations, shipping updates, account notices, or important business communications.

7. User Content, Reviews and Social Media

If you submit reviews, photos, comments, testimonials or other content to us, we may use that content for customer service, marketing, advertising, social media, product promotion and website content, subject to applicable law and our terms.

If you interact with us on Facebook, Instagram, TikTok, Google, Pinterest or other third-party platforms, your interaction may also be governed by the privacy policies and terms of those platforms.

We are not responsible for the privacy practices of third-party social media platforms, websites or services.

8. International Data Transfers

We may operate, use service providers, or store information in the United States, Australia, and other countries. Your personal information may be processed in countries that may have different privacy laws from your location.

By using our website or providing personal information, you understand that your information may be transferred, stored or processed outside your state, province or country where permitted by law.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions

• Provide customer service

• Maintain business records

• Comply with tax, accounting, legal and regulatory obligations

• Resolve disputes

• Enforce agreements

• Prevent fraud or misuse

• Support warranties, returns and product enquiries

When information is no longer required, we may delete, de-identify or securely archive it, subject to our legal and operational requirements.

10. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no website, online store, payment system, email system or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted to or from our website.

You are responsible for maintaining the confidentiality of any account login details and for using secure devices and networks when interacting with us online.

11. Children’s Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

12. Your Privacy Rights

Depending on where you live, you may have privacy rights under applicable law. These rights may include the right to:

• Know what personal information we collect

• Access personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information

• Request a copy of your personal information

• Opt out of targeted advertising

• Opt out of sale or sharing of personal information

• Limit certain uses of sensitive personal information, where applicable

• Appeal a privacy request decision, where required by law

• Not be discriminated against for exercising privacy rights

These rights are not absolute and may be subject to legal exceptions. For example, we may need to retain certain information to complete an order, comply with tax or legal obligations, prevent fraud, resolve disputes or maintain business records.

13. California Privacy Notice

If you are a California resident, the California Consumer Privacy Act, as amended, may provide additional rights regarding your personal information.

In the previous 12 months, we may have collected the following categories of personal information:

Category	Examples
Identifiers	Name, email, phone number, billing address, shipping address, IP address
Commercial information	Products purchased, viewed or considered, order history, quote requests
Internet or network activity	Website visits, product views, cart activity, ad interactions
Geolocation data	Approximate location based on IP address or delivery address
Customer records	Contact details, payment-related records, customer service history
Inferences	Product interests, preferences or likely purchasing interests
User content	Reviews, photos, comments, messages or project details you provide

We may use and disclose these categories for the business and commercial purposes described in this Privacy Policy.

We do not knowingly sell or share personal information of children under 16.

California residents may request access, deletion, correction, portability, or opt-out of sale/share where applicable. To exercise these rights, contact us using the details below.

14. Other U.S. State Privacy Rights

Residents of certain U.S. states, including but not limited to Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana and other states with applicable privacy laws, may have additional privacy rights.

Where these laws apply to us, you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of targeted advertising, sale of personal data or certain profiling activities.

We will respond to verified privacy requests as required by applicable law.

15. Verification of Requests

To protect your privacy and security, we may need to verify your identity before responding to a privacy request. We may request information such as your name, email address, order number, shipping address or other details reasonably necessary to confirm your identity.

If you submit a request through an authorised agent, we may require proof of authorisation and may also require you to verify your identity directly with us.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery tracking services, social media platforms or other services.

We are not responsible for the privacy practices, security, content or terms of third-party websites or services. You should review their privacy policies before providing information to them.

17. Business Transfers

If we are involved in a merger, acquisition, restructuring, sale of assets, financing, transfer of business, insolvency process or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

18. Legal Compliance and Protection

We may use or disclose personal information where we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, legal processes or government requests

• Enforce our terms, policies or agreements

• Protect our rights, property, customers, staff, website, systems or business

• Detect, investigate or prevent fraud, security issues or unlawful activity

• Respond to disputes, claims, chargebacks or legal proceedings

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

If we make material changes, we may provide additional notice where required by law. Your continued use of our website or services after the updated Privacy Policy is posted means you acknowledge the updated policy, subject to applicable law.

20. Contact Us

For privacy questions, requests or concerns, you may contact us by mail at:

Attention: Designer Plants USA
30 N Gould St
Sheridan, Wyoming 82801
United States

You may also contact us through the contact form or customer service details provided on our website. sales@designerverticalgardens.com